Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
Orders are typically dispatched within 24 to 48 hours. Delivery usually takes 5 to 9 business days via Australia Post, depending on your location.
You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.
If your order includes multiple items, they may arrive separately to ensure the fastest delivery.
*Please note: We send via signature required post to ensure safe delivery. If you choose Authority to Leave, parcels are left at your own risk.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
We offer FREE, fast delivery Australia-wide on all orders.
When will my order arrive?
Orders are typically delivered within 5 to 9 business days after dispatch.
Once shipped, you’ll receive tracking so you can follow your delivery.
*Please note: Delivery timeframes are estimates provided by Australia Post and may occasionally vary. If delays occur, your tracking will display the most up-to-date delivery status.
How do I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link.
You can use this to follow your delivery through Australia Post.
Help, I think my order is lost/hasn’t been delivered?
If your order hasn’t arrived within 20 days from purchase, please contact us and we’ll assist in investigating the delivery with Australia Post.
We also recommend checking your tracking link for the latest updates.
Can I change my shipping address?
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll update your details where possible.
If it has already been shipped, you may be able to redirect it via your Australia Post tracking link.
Do you ship internationally?
At this time, we only deliver within Australia.
Are there any customs/import fees?
No. All orders are delivered within Australia, so there are no customs or import fees.
What happens if my items arrive damaged?
If your item arrives damaged, please contact us with photos of the item and packaging so we can assist as quickly as possible.
Will my items arrive together?
Some orders may arrive in separate deliveries to ensure the fastest shipping times. You’ll receive tracking for each shipment where applicable.
General Product FAQs
Do you offer wholesale or bulk purchase discounts?
We don’t currently offer wholesale for resale.
For larger orders, please contact us and we’ll be happy to discuss the options available.
Can I send an order as a gift?
Absolutely! Simply enter the recipient’s delivery address at checkout and we can send the order directly to them.
We don’t include pricing inside the package.
Please note that we’re currently unable to include personalised gift messages with orders.
Are ReadyGuard products available in stores?
ReadyGuard products are currently available exclusively through our online store.
We don’t currently have retail store locations or stockists.
Safety Hammer FAQs
How does the Safety Hammer work?
The Safety Hammer combines a spring-loaded window breaker and protected seatbelt cutter in one compact emergency tool.
To use the window breaker, remove the cap and place the black end firmly against a corner of a tempered side window. Press firmly until the internal spring-loaded mechanism activates and breaks the glass.
The seatbelt cutter is housed inside the protected cutter notch. Place the seatbelt into the notch and push the tool forward through the belt until it is fully cut.
Where can I find the Safety Hammer instructions?
As well as on the back of the packaging that the Safety Hammer came in, you can download a digital copy of the instructions by clicking here.
Where is the window-breaking tip?
The window-breaking tip is housed inside the black spring-loaded end of the Safety Hammer, so you won’t normally see an exposed silver point.
To use it, remove the cap, place the black end firmly against a corner of a tempered side or rear window, and press firmly. The spring-loaded mechanism activates the internal window-breaking tip against the glass.
The Safety Hammer is designed for tempered automotive glass and is not designed to break laminated glass.
What type of car windows can the Safety Hammer break?
The ReadyGuard Safety Hammer is designed for use on tempered automotive glass, which is commonly used in side and rear vehicle windows.
It is not designed to break laminated glass. Front windscreens are generally made from laminated glass, and some vehicles also use laminated glass in certain side or rear windows.
We recommend checking the markings in the corner of your vehicle's windows or your owner's manual before an emergency to identify which windows are tempered. In an emergency, use the Safety Hammer on a tempered side or rear window, not the windscreen.
How do I use it in an emergency?
To Break A Window:
- Remove the cap and hold the Safety Hammer firmly.
- Place the black window-breaker end against a corner of the tempered side window.
- Press firmly until the spring-loaded mechanism activates and breaks the glass.
- If needed, repeat on another corner.
To Cut A Seatbelt:
- Place the seatbelt into the protected cutter notch.
- Keep the belt taut where possible.
- Push the tool forward through the belt until the seatbelt is fully cut.
How do I use the seatbelt cutter?
The Safety Hammer includes a protected blade designed to cut a vehicle seatbelt in an emergency.
Place the seatbelt into the cutter notch, keep the belt taut where possible, then push the tool forward through the belt until it is fully cut.
Keep fingers clear of the cutter and cut away from the body where possible.
Where should I keep it in my car?
Store the Safety Hammer securely within easy reach inside the vehicle so it can be accessed quickly in an emergency.
Avoid storing it loose or somewhere difficult to reach, such as the boot. With the Duo Pack, you can position the two Safety Hammers in separate secure and accessible locations for the driver and passengers.
Is it safe to keep within reach?
Yes. The Safety Hammer is designed with a protected cutting blade and spring-loaded window breaker.
We recommend storing it securely within easy reach so it can be accessed quickly in an emergency, rather than leaving it loose inside the vehicle.
Does it require charging?
No. The ReadyGuard™ Safety Hammer is mechanically operated and requires no batteries, charging or electronics.
Keep it securely stored and check it periodically for visible damage so it is ready if ever needed.
What if I never use it?
That’s the ideal outcome.
The Safety Hammer is an emergency preparedness tool that you hope you never need, but having one securely stored and accessible means it is there if an unexpected situation occurs.
Portable Air Compressor FAQs
How long does it take to inflate a tyre?
Inflation time depends on the size of the tyre and how low the pressure is. Smaller tyres, such as bikes or motorbikes, will inflate faster, while standard car tyres can usually be topped up within a few minutes.
For smaller inflatables like sports balls or pool gear, it’s often even quicker. It’s designed to give you a simple, efficient way to get moving again without delay.
Can it be used for more than just cars?
Yes. It includes multiple adapters, making it suitable for car tyres, bikes, sports equipment, and inflatables. It’s designed as a versatile tool for everyday use.
How do I use the Portable Air Compressor?
Simply connect the air hose to the tyre or item you want to inflate, select your desired pressure on the digital display, then start the compressor.
The compressor will display the pressure while inflating and automatically stop once your preset pressure is reached.
For vehicle tyres, always use the pressure recommended by your vehicle manufacturer.
Will it stop automatically at the pressure I set?
Yes. Once you set your desired pressure, the compressor automatically stops when the preset pressure is reached.
For vehicle tyres, check the recommended tyre pressure on your vehicle's tyre placard or in the owner's manual before inflating.
How is it powered?
The Portable Air Compressor features a built-in rechargeable battery, allowing cordless use without needing to connect it to your vehicle while inflating.
It recharges via USB-C for convenient charging between uses.
Does it have a built-in light?
Yes. The Portable Air Compressor includes a built-in LED light with multiple modes, helping illuminate the area while you're inflating a tyre in low-light conditions.
Is it powerful enough for car tyres?
Yes. The Portable Air Compressor is designed for inflating and topping up standard passenger-vehicle tyres.
Inflation time will vary depending on the tyre size and starting pressure. The compressor adds air to a tyre but does not repair punctures or other tyre damage. If a tyre is damaged or continues losing pressure, it should be inspected or repaired before driving.
What pressure should I set my tyres to?
Always use the tyre pressure recommended by your vehicle manufacturer.
You can usually find this on the tyre placard inside the driver's door area, fuel flap or glove box, or in your owner's manual. Don't use the maximum pressure printed on the tyre sidewall as your normal target pressure unless your vehicle manufacturer specifically specifies it.
Can the compressor repair a puncture?
No. The Portable Air Compressor is designed to inflate tyres and restore tyre pressure. It does not seal or repair punctures or other tyre damage.
If a tyre is punctured, damaged or unable to hold pressure, it should be professionally inspected and repaired or replaced before continuing to drive.
Breathalyser FAQs
How does the breathalyser work?
It analyses alcohol in your breath using a precision sensor and displays a reading within seconds. This gives you a clear indication of your level so you can make a more informed decision before driving.
Is it easy to use?
Yes. It’s designed for simple, one-button operation. Power it on, allow a brief warm-up, then blow steadily and read your result within seconds. This short warm-up ensures consistent, reliable readings.
How long does it take to get a result?
Results are typically displayed within seconds after providing a breath sample, allowing you to check quickly and decide without delay.
How accurate is it?
The device uses a calibrated precision sensor to deliver consistent, reliable readings. It’s designed for personal use to provide a dependable indication of your BAC, helping you make a more informed decision before driving. Results can vary based on factors like your body, metabolism, and how much you’ve consumed, so it’s important to interpret your reading in the context of your own situation and local limits.
When is the best time to test after drinking?
Alcohol levels can continue to rise after your last drink and may take time to reach their peak. Factors like body composition, metabolism, and how much you’ve consumed can all influence your level.
For a more reliable reading, it’s best to wait a short period before testing rather than testing immediately after drinking. Testing closer to when you plan to drive helps give a clearer indication, but this is a guide to support your decision, not replace it.
Does it require any calibration or maintenance?
For best performance, periodic calibration is recommended depending on usage. Basic care, such as keeping the sensor clean and storing it properly, helps maintain accuracy over time.
When first used, or after long periods without use, the sensor may need a short warm-up cycle. This is normal and helps ensure consistent, reliable readings.
Can I keep it in my car?
Yes. Its compact design makes it easy to store in your glove box or centre console so it’s always within reach when needed.
Returns & Exchanges
Do you have a returns policy?
Yes. We offer a 30-day return policy.
If your product is faulty, damaged, or not as described, you can return it within 30 days of receiving it. For other return requests, please contact us and we’ll review on a case-by-case basis.
To help us resolve this as quickly as possible, we may ask for photos of the item and packaging.
Items must be unused and in original condition unless the item is faulty or damaged.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
You have 30 days from receiving your order to initiate a return.
Can I return my order for a refund?
Yes. You can return eligible items within 30 days for a full refund.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Can I return my order if I change my mind?
If your product is faulty, damaged, or not as described, you can return it within 30 days of receiving it.
For other return requests, please contact us and we’ll review them on a case-by-case basis.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
No. We provide a free return shipping label for eligible returns within Australia.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
Once your return is received, we’ll process it as quickly as possible.
Providing proof of postage helps speed things up.
How long does it take for my refund to be processed?
Refunds are processed within 2 to 5 business days after the returned item has been received and approved, depending on your financial institution.
Payment
How secure is your payment?
All payments are securely processed using encrypted, trusted Shopify payment systems.
What payment types do you offer?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay.
Do you have payment plan options?
We don’t currently offer payment plans, but this may be available in the future.
How do I use a discount code?
Enter your discount code at checkout and click “Apply” before completing your purchase.
*Please note: Only one discount code can be used per order. If you’d like to use multiple offers or bundles, separate orders may be required. Some strikethrough prices may already reflect a discount. Please refer to the product description or offer details to confirm eligibility.
I forgot to use my discount code!
Contact us as soon as possible and we’ll assist where we can.
*Please note: Only one discount code can be used per order. If you’d like to use multiple offers or bundles, separate orders may be required. Some strikethrough prices may already reflect a discount. Please refer to the product description or offer details to confirm eligibility.
What if my payment was declined?
This can happen for a number of reasons, including incorrect details or bank restrictions. We recommend checking your details or contacting your bank if the issue continues.
What currency is the store in?
All pricing is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Contact us with details of the issue and photos if possible so we can assist as quickly as possible.
I need to cancel or change my order!
Contact us immediately. If your order hasn’t been processed yet, we can update or cancel it.
How do I contact you?
You can contact us via email at hi@readyguard.com.au or through our Contact Us page.
How do I provide feedback?
We’d love to hear from you and see photos of our products in use! Feel free to contact us anytime at hi@readyguard.com.au with your feedback.
Where are you located?
ReadyGuard is based in Brisbane, Australia.
*Please note: Our ReadyGuard office is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.